Cancellation Policy


In the event of cancellation, a written cancellation must be provided to PISE by letter addressed to:

Jodi Hensel
4371 Interurban Road
Victoria, BC
V9E 2C5
Or

by email (bookings@piseworld.com) the following policy shall apply:

  • If cancellation is received more than 30 days prior to the facility usage, the Users will be reimbursed all fees with the exception of a $10 administrative fee.
  • If cancellation is received less than 30 days prior to the event, the Users will be reimbursed 50% of the total rental fees. If within 24 hours entire fee will be levied.

Phone call cancellations will not be accepted. Once a written notice is received by a representative of PISE confirmation of the cancellation will be emailed to the Users. Your rental will not be considered cancelled without this confirmation.

PISE reserves the right to cancel a booking or terminate this agreement where:

  • PISE will not exercise its right to cancel a booking in an unreasonable manner and will provide as much notice to the Users as possible. PISE will cancel only if it is unable to hold up its obligations for reasons including but not limited to emergency conditions. PISE will endeavor to provide the Users with an alternate facility. If the alternate facility is not suitable to the Users, as much notice as possible will be given and the full fees will be reimbursed.
  • Where PISE cancels a booking for any reason within this agreement, the Users agrees that PISE is not responsible or liable for any loss or damage suffered by the Users.